Support
Frequently Asked Questions
Clear answers about what SynthFlux does, how we work, and what to expect from our programmes and services.
Forge demo environment — open lab sessions
Overview
Before You Engage
We compiled these answers from the most common questions prospective clients ask during initial consultations. If your question is not covered here, contact us directly and we will respond within two business days.
Is SynthFlux a marketing agency?
No. SynthFlux is a generative AI synthesis platform and engineering consultancy headquartered in Toronto. We architect production-grade synthesis pipelines, orchestrate foundation models, train engineering teams, and integrate generative systems with enterprise infrastructure. We do not produce advertising campaigns, brand creative, social media content, or marketing collateral. If your primary need is marketing services, SynthFlux is not the right partner for your organisation.
Do you guarantee fully autonomous output with zero human oversight?
No. SynthFlux does not guarantee zero human oversight in generative AI deployments. We engineer governance, review gates, and provenance tracking into every pipeline we design. Many regulated industries — including financial services, healthcare, and public sector — require human review by law or policy. We help you calibrate the appropriate balance between automation and human oversight for your specific risk profile rather than promising fully autonomous operation.
What is the difference between programmes and services?
Programmes are structured training modules (SFX-101 through SFX-601) designed to build your team's synthesis capabilities through instructor-led sessions and hands-on labs. Services are professional engagements where SynthFlux engineers embed with your team to design, build, and integrate synthesis infrastructure. Many clients begin with a programme to build internal literacy, then commission services for production deployment.
Do you work with clients outside Toronto?
Yes. While our headquarters is in Toronto, we serve clients across Canada. Programmes can be delivered remotely, and services engagements include on-site time at your offices when required. We have delivered projects for organisations in Vancouver, Calgary, Montreal, Ottawa, and Halifax.
Which cloud platforms do you support?
We integrate with Microsoft Azure, Amazon Web Services, Google Cloud Platform, and on-premises Kubernetes clusters. Our architecture is cloud-agnostic by design — the six-layer reference model does not prescribe a specific provider. We recommend platforms based on your existing infrastructure, data residency requirements, and cost constraints.
How do you handle data privacy?
SynthFlux operates in compliance with PIPEDA and applicable provincial privacy legislation. We process personal information only as described in our Privacy Policy and with explicit consent where required. Client data used during services engagements is handled under contractual data processing agreements with defined retention and deletion schedules.
What models do you work with?
We orchestrate across all major foundation model providers including OpenAI, Anthropic, Google, Meta, Mistral, and open-weight models deployed on client infrastructure. Our Model Router layer is provider-agnostic. We do not resell model API access — clients maintain direct relationships with model providers.
How long does a typical services engagement take?
Duration varies by scope. Architecture reviews typically complete in one to two weeks. Pipeline integration engagements range from four to twelve weeks depending on system complexity. We provide fixed timelines and deliverables in every proposal before work commences.